Privacy Notice

Purpose of this privacy notice
This privacy notice aims to give you information on how The Specialists Hub collects and processes your personal data through your use of this website, including any data you may provide through this website when you complete the contact request form, sign up to our newsletter, purchase a product or service or take part in a survey or competition.
This website is not intended for children and we do not knowingly collect data relating to children.
It is important that you read this privacy notice together with any other privacy notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are aware of how and why we are using your data. This privacy notice supplements our other privacy policies and is not intended to override them.
Controller
The Specialists Hub Ltd, (we, us or our) is the controller and responsible for your personal data in this privacy notice.
We have appointed a privacy manager who is responsible for overseeing questions in relation to this privacy notice. If you have any questions about this privacy notice, including any requests to exercise your legal rights, please contact us using the details set out below:
Contact details
Email address: dpo@specialistskills.co.uk
Phone: 0800 538 5680
This version was last updated on 18/11/2025
You have the right to make a complaint at any time. As per the Data (use and access) Act 2025, you should approach us with your concerns first. If you are unsatisfied with our response, it is your right to complain to the Information Commissioner (IC), the UK supervisory authority for data protection issues (www.ico.org.uk)
Changes to the privacy notice and your duty to inform us of changes
It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.
Third-party links
This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.

Personal data, or personal information, means any information about an individual  from which that person can be identified. It does not include data where the identity  has been removed (anonymous data).  

We may collect, use, store and transfer diƯerent kinds of personal data about you  which we have grouped together follows:  

Identity Data includes name (first and last name).  

Contact Data includes email address, organisation (where applicable) and telephone  numbers.  

Profile Data includes data about your employment history, skills and qualifications.  

Technical Data includes internet protocol (IP) address, browser type and version, time  zone setting and location, browser plug-in types and versions, operating system and  platform and other technology on the devices you use to access this website.  

Usage Data includes information about how you use our website. 

Marketing and Communications Data includes your preferences in receiving marketing  from us and our third parties and your communication preferences.  

We also collect, use and share Aggregated Data such as statistical or demographic  data for any purpose. Aggregated Data may be derived from your personal data but is  not considered personal data in law as this data does not directly or indirectly reveal  your identity. For example, we may aggregate your Usage Data to calculate the  percentage of users accessing a specific website feature. However, if we combine or  connect Aggregated Data with your personal data so that it can directly or indirectly  identify you, we treat the combined data as personal data which will be used in  accordance with this privacy notice.  

We do not collect any Special Categories of Personal Data about you (this includes  details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual  orientation, political opinions, trade union membership, information about your health  and genetic and biometric data). Nor do we collect any information about criminal  convictions and oƯences.  

If you fail to provide personal data  

Where we need to collect personal data by law, or under the terms of a contract we  have with you and you fail to provide that data when requested, we may not be able to  perform the contract we have or are trying to enter into with you (for example, to provide  you with goods or services). In this case, we may have to cancel a product or service  you have with us but we will notify you if this is the case at the time.  

We use different methods to collect data from and about you including through:
Direct interactions. You may give us your Identity and Contact Data by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:
-Complete the request for contact forms on the website;
-subscribe to our service or publications;
-Purchase goods or services;
-request marketing to be sent to you;
-enter a competition, promotion or survey; or
-give us some feedback.
Automated technologies or interactions. As you interact with our website, we may
automatically collect Technical Data about your equipment, browsing actions and
patterns. We collect this personal data by using cookies, and other similar
technologies.
Third parties or publicly available sources. We may receive personal data about you from various third parties and public sources as set out below:

Technical Data from analytics providers such as Google based outside the EU;
Profile Data from Job Boards where you have uploaded your data for the purpose of job search.

We will only use your personal data when the law allows us to. Most commonly, we  will use your personal data in the following circumstances:  

-Where you have asked us to contact you.  

-Where we need to perform the contract (to provide goods or services), we are about  to enter into or have entered into with you.  

-Where it is necessary for our legitimate interests (or those of a third party) and your  interests and fundamental rights do not override those interests.  

-Where we need to comply with a legal or regulatory obligation.  

Generally, we do not rely on consent as a legal basis for processing your personal data  other than in relation to sending third party direct marketing communications to you  via email or text message. You have the right to withdraw consent to marketing at any  time by contacting us.  

Purposes for which we will use your personal data  

We have set out below, in a table format, a description of the ways we plan to use your  personal data, and which of the legal bases we rely on to do so. We have also  identified what our legitimate interests are where appropriate.  

Note that we may process your personal data for more than one lawful ground  depending on the specific purpose for which we are using your data. Please contact us  if you need details about the specific legal ground we are relying on to process your  personal data where more than one ground has been set out in the table below.

Marketing
We strive to provide you with choices regarding certain personal data uses, particularly around marketing. We have established the following personal data control mechanisms:
Promotional offers from us

We may use your Identity, Contact, Technical, Profile and Usage Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and oƯers may be relevant for you (we call this marketing).
You may receive marketing communications from us if you have requested information from us or purchased products or services from us and, in each case, you have not opted out of receiving that marketing.
Third-party marketing
We will get your express opt-in consent before we share your personal data with any company outside The Specialists Hub Ltd for marketing purposes.
Opting out
You can ask us or third parties to stop sending you marketing messages at any time by following the opt-out links on any marketing message sent to you or contact us at dpo@specialistskills.co.uk Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of a product/service purchase, product/service experience or other transactions.
Cookies
You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. For more information about the cookies we use, please see Cookie Notice.
Change of purpose
We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.

If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.
Please note that we may process your personal data without your knowledge or
consent, in compliance with the above rules, where this is required or permitted by law.

We may share your personal data with third parties who assist us with web analytics  and marketing activities, as indicated in Table above, or our partners on the basis that  they provide products or services you have purchased through us. Also, if a change happens to our business, then the new owners may use your personal data in the same  way as set out in this privacy notice.  

We require all third parties to respect the security of your personal data and to treat it in  accordance with the law. We do not allow our third-party service providers to use your  personal data for their own purposes and only permit them to process your personal  data for specified purposes and in accordance with our instructions.  

Where you have purchased goods or services from us which are provided by a third  party, you may be directed to a third party website in which case you will need to read  their privacy notice for information on how they will process your personal information.  

We have ensured that the information you share with us is stored and hosted in the  European Economic Area (EEA). If you register for one of our accredited training courses  we will need to transfer your personal data to the relevant Certification Body in the  United States for purposes of fulfilling the contract to provide training and certification.  Certification Bodies include the International Association of Privacy Professionals  (IAPP) and the Professional Evaluation and Certification Board(PECB). If we need to  make an international transfer of information, we will use standard data protection  contract clauses which have been approved by the European Commission. These are  designed to re-create protections equivalent to those we enjoy in the EEA.  

The personal data that you submit for publication purposes through our website may be  available, via the internet, around the world. We cannot prevent the use (or misuse) of  such personal data by others.

Appropriate technical and organisational measures are in place to preserve the  confidentiality, integrity and availability of your information. 

How long will you use my personal data for?  

We will only retain your personal data for as long as necessary to fulfil the purposes we  collected it for, including for the purposes of satisfying any legal, accounting, or  reporting requirements.  

To determine the appropriate retention period for personal data, we consider the  amount, nature, and sensitivity of the personal data, the potential risk of harm from  unauthorised use or disclosure of your personal data, the purposes for which we  process your personal data and whether we can achieve those purposes through other  means, and the applicable legal requirements. 

By law, we have to keep basic information about our clients and customers for six years  after they cease being clients for tax purposes and seven years for learner data. In some  cases, we hold on to client-related data until the statutory limitation period for bringing  claims has passed.  

In some circumstances, we may anonymise your personal data (so that it can no longer  be associated with you) for research or statistical purposes in which case we may use  this information indefinitely without further notice to you.  

We will keep basic information where you have enquired about goods or services from  us for 12 months in case you wish to proceed with any enquiries at a later date or if we  would like to notify you of goods or services which we feel will be of interest to you. You  have the right to request the erasure of your personal information at any time or to opt out of Marketing.

Under certain circumstances, you have the right to:  

Request access to your personal data (commonly known as a “data subject access  request”). This enables you to receive a copy of the personal data we hold about you  and to check that we are lawfully processing it.  

Request correction of the personal data that we hold about you. This enables you to  have any incomplete or inaccurate data we hold about you corrected, though we may  need to verify the accuracy of the new data you provide to us.  

Request erasure of your personal data. This enables you to ask us to delete or remove  personal data where there is no good reason for us continuing to process it. You also  have the right to ask us to delete or remove your personal data where you have  successfully exercised your right to object to processing (see below), where we may  have processed your information unlawfully or where we are required to erase your  personal data to comply with local law. Note, however, that we may not always be able  to comply with your request of erasure for specific legal reasons which will be notified  to you, if applicable, at the time of your request.  

Object to processing of your personal data where we are relying on a legitimate interest  (or those of a third party) and there is something about your particular situation which  makes you want to object to processing on this ground as you feel it impacts on your  fundamental rights and freedoms. You also have the right to object where we are  processing your personal data for direct marketing purposes. In some cases, we may  demonstrate that we have compelling legitimate grounds to process your information  which override your rights and freedoms.  

Request restriction of processing of your personal data. This enables you to ask us to  suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the data’s accuracy; (b) where our use of the data is unlawful but you do  not want us to erase it; (c) where you need us to hold the data even if we no longer  require it as you need it to establish, exercise or defend legal claims; or (d) you have  objected to our use of your data but we need to verify whether we have overriding  legitimate grounds to use it.  

Request the transfer of your personal data to you or to a third party. We will provide to  you, or a third party you have chosen, your personal data in a structured, commonly  used, machine-readable format. Note that this right only applies to automated  information which you initially provided consent for us to use or where we used the  information to perform a contract with you.  

Withdraw consent at any time where we are relying on consent to process your personal  data. However, this will not aƯect the lawfulness of any processing carried out before  you withdraw your consent. If you withdraw your consent, we may not be able to provide  certain products or services to you. We will advise you if this is the case at the time you  withdraw your consent.  

If you wish to exercise any of the rights set out above, please contact us or email us at  dpo@specialistskills.co.uk 

No fee usually required  

You will not have to pay a fee to access your personal data (or to exercise any of the  other rights). However, we may charge a reasonable fee if your request is clearly  unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your  request in these circumstances.  

What we may need from you  

We may need to request specific information from you to help us confirm your identity  and ensure your right to access your personal data (or to exercise any of your other  rights). This is a security measure to ensure that personal data is not disclosed to any  person who has no right to receive it. We may also contact you to ask you for further  information in relation to your request to speed up our response.  

Time limit to respond  

We try to respond to all legitimate requests within one month. Occasionally it may take  us longer than a month if your request is particularly complex or you have made a  number of requests. In this case, we will notify you and keep you updated.